The support that you can get from your hosting company is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical problem with an active account. Prompt and accurate information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual website hosting provider not from a reseller. When you buy a hosting account via a company that doesn't own its servers and it can't access them right away, it's very likely that you'll wait for a couple of days so as to get an answer to any kind of query, therefore your sites may stay offline for quite some time. In contrast, a company that offers various ways of communication and has a support crew that is available any time can assist you right away and help you decrease or totally avoid any downtime and potential losses.

24/7 Customer Support in Hosting

We acknowledge the significance of getting assistance promptly, so our hosting services come with 24/7 tech support as well as various means of communication. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up purchasing a service which you can't use. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further analysis. In contrast to the vast majority of suppliers out there, we answer to all the tickets within the hour, so you won't have to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting that we supply come with 24/7 customer and technical support, therefore regardless of what problem you have, you will be able to contact us and we will assist you right away. Our guaranteed response time for each email message or trouble ticket that you open through your Hepsia website hosting Control Panel is 1 hour; the actual response time hardly ever exceeds 20 min. Furthermore, we provide telephone support with several local numbers around the world and a live chat, so that you are able to contact us and find more details about our solutions even if you do not have an account yet. We are able to help you with any kind of question or an issue you have - payment methods, plan features, e-mail configuration, website hosting account settings, etc. If you use our services, you will never experience a scenario where you need to wait for a couple of days to get an issue resolved like you have to do with many other suppliers.

24/7 Customer Support in VPS

In case you get a virtual private server through us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local telephone numbers in the United States, Great Britain and Australia along with a live chat service. When you're a current customer and you require assistance with a technical issue which requires additional time to analyze or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an e-mail message and we'll take care of the issue and send you an answer within 1 hour. The reply time is guaranteed 24/7, including holidays and weekends, but for many problems it takes less than half an hour to receive assistance. The support service covers the VPS plus all of the pre-installed software it features, so in case you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Hosting

When you obtain a dedicated server through our company, you're able to get in touch with us at any time using different channels and the maximum time that you will need to wait for an answer is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical matter, you can open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of basic questions or you'd like to find out about our website hosting services before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in different countries worldwide. If you'd like to have help with third-party software that you are unable to set up or operate effectively, you can add the Managed Services upgrade to your package and our system administrators will assist you.