In case you have a site, a problem may always surface and it doesn’t automatically need to be connected with the web hosting service itself. For instance, something may go wrong when you update a web-based application or some critical data may be edited or deleted by accident. No matter what the essence of the problem may be, you’ll need to touch base with the technical support staff and request them to restore a backup or to assist you in fixing the problem that you’re having. How promptly they will do this will determine the interval of time that your websites will be inaccessible. For given websites like community websites or e-commerce portals, an extended unavailability often means lost users and money. This is why, it’s vital to use the services of a hosting company that offers not only a very good help desk service, but also a quick one.

One-Hour Response Guarantee in Hosting

If you are using any of our Linux hosting and you’ve got an enquiry or bump into a problem, you can get in touch with us 24/7/365 by submitting a helpdesk ticket or by sending an email and we will make sure that you receive a response in less than one hour. In case the issue can be solved, we will do it before we reply to you, whereas in case there’s something that you have to do on your end, we’ll provide you with all the needed details – what settings to check, what possible solutions to try out, etc. Usually, you will receive a response within only half an hour, which goes to say that waiting for hours or even for more than one day to obtain help is something unthinkable. Our 60-minute response guarantee is valid for any inquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a ticket through your hosting Control Panel or write an email related to your semi-dedicated server, you’ll obtain an answer within only 1 hour. You can get in touch with us at any time with regard to technical, billing or general matters and since we’re working 24-7, you will always obtain help in a well-timed fashion. Depending on the particular question or issue, we’ll provide you with more information, fix the problem if it’s been caused by something that’s within our reach or advise you on how to proceed if you have to change a given setting for a web app that we can’t access. You can forget about waiting for a day for every response. The fact is, in most cases we answer emails and tickets within twenty-twenty five minutes max.