Though this isn't the mainaspect to help you recognize a trustworthy hosting company from a bad one and a reseller from an actual supplier, having the option to call and talk to a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to reach someone any time you're in need of assistance. The phone support for hosting services may range from standard to expert, thus the problems that can be resolved with a call differ based on the supplier. Generally, these issues are more basic and include billing or 1st level tech issues because more difficult problems often require a support ticket where both you and the system administrators can track the proceedings with a specific situation. However, having the option to phone call your service provider will save you lots of time and efforts for the countless small things that may eventually show up when you manage your hosting account.

Phone Support in Hosting

All our hosting packages include phone support fourteen hours per day even on public holidays, so that if you don't have an account yet, you are able to call us and find out more about our solutions or whether we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so you're able to contact the telephone number which is nearer to you. If you're an existing customer, we will help you in a timely manner with any kind of general and billing issues and with multiple tech matters in order to save you time and efforts - we acknowledge the fact that sometimes it's quicker to talk with a live person so as to get things done right away. Certainly, some situations cannot be managed over the phone, so in such a case you can employ our ticketing system.

Phone Support in Semi-dedicated Hosting

Any time you want more info regarding the semi-dedicated hosting that we offer, you'll be able to call any of the three support lines we have around the world - in the United States of America, Great Britain and Australia. In this way, you are able to check in advance if our services will be suitable for your web sites. If you are already our client and you have a semi-dedicated account, you'll be able to get in touch with us on the phone for 14 hours every day about any type of billing or basic questions. For entirely tech problems you are able to take advantage of our ticketing system to communicate with our technical support because someissues just need longer time to be taken care of, still we will help you over the phone with lots of minor tech issues as well, saving you efforts and time.