Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • All your assistance requests will be attended to within maximum 60 minutes after the trouble ticket or e–mail has been submitted. If your issue calls for further assistance from a sysadmin, we’ll forward the trouble ticket or the email to the person in charge, right away and will leave a note to let you know that more time will be required for reaching a solution. Furthermore if you make use of our Administration Services package, any of the tasks included there will be performed whenever you want.

  • Top quality support service

  • A Top–Quality Help Desk Service

  • If you require any assistance while using our Web Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, do not hesitate to get in touch with the technical support staff at any time through the ticketing system. In addition, if you need help administering your dedicated web hosting server, you can make use of our Administration Services package, that includes weekly Operating System updates, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated servers hosting package includes our free–of–cost Web Site Control Panel, which boasts an elaborate knowledge base plus a group of how–to video tutorials. Whenever you need assistance working with the Web Site Control Panel, just press the Help or Videos buttons situated in the top right corner.